{"id":2368,"date":"2023-11-03T15:58:29","date_gmt":"2023-11-03T14:58:29","guid":{"rendered":"https:\/\/9phases.com\/faq\/"},"modified":"2024-07-20T17:59:04","modified_gmt":"2024-07-20T15:59:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/9phases.com\/de\/faq\/","title":{"rendered":"FAQ – h\u00e4ufig gestellte fragen"},"content":{"rendered":"\t\t
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Hier erhalten Sie schnellste Antworten auf die am h\u00e4ufigsten gestellten Fragen. Sollte Ihre Frage nicht in der Liste dabei sein, schreiben Sie uns \u00fcber das Kontaktformular, wir versuchen Ihre E-Mail innerhalb von 24 Stunden zu beantworten.<\/p>\n

Sie k\u00f6nnen uns auch telefonisch w\u00e4hrend der B\u00fcrozeiten (9:00 – 17:00 Uhr) unter XXX XXX XXX erreichen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Retouren \/ Umtausch<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How much time do I have for a return?<\/span> <\/span><\/div>
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The customer has the right to withdraw from the sales contract within 14 days from the date of receipt of the order. If 14 days have passed since your purchase was delivered, unfortunately we cannot offer a cash refund. In exceptional cases, if the return deadline is exceeded, please contact us by e-mail - we will try to offer a satisfactory solution.<\/p>

Products purchased in a stationary store are not returnable - they can be exchanged for another product or a gift voucher.<\/p> <\/div>\n <\/div>\n <\/div>\n

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What address can I send my return to?<\/span> <\/span><\/div>
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We do not accept returns in the stationary boutique. They should be sent back by courier to the warehouse address given below:<\/p>

DOMUS FLORENCE Sp. zoo.
street Filomat\u00f3w 27\/5
04-116 Warsaw<\/p>

tel. XXX XXX XXX<\/p>

To make a return, please complete the form and attach it to the shipment. If you are unable to print the form, please write down the necessary data by hand on a piece of paper.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Gdzie znajd\u0119 formularz zwrotu?<\/span> <\/span><\/div>
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Formularz zwrotu znajduje si\u0119 pod tym LINKIEM<\/strong><\/p>

Mo\u017cna wype\u0142ni\u0107 go na komputerze \/ telefonie, a nast\u0119pnie wydrukowa\u0107 i w\u0142o\u017cy\u0107 do zwracanej paczki.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Chc\u0119 wymieni\u0107 produkt<\/span> <\/span><\/div>
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Wymiana towaru jest mo\u017cliwa jedynie w naszym sklepie stacjonarnym na rzecz w tej samej cenie lub dro\u017csz\u0105. Osoby, kt\u00f3re nie maj\u0105 mo\u017cliwo\u015bci odwiedzi\u0107 nas stacjonarnie, uprzejmie prosimy o zwr\u00f3cenie produkt\u00f3w zgodnie z procedur\u0105 zwrotu i z\u0142o\u017cenie nowego zam\u00f3wienia w sklepie online.<\/p>

Uprzejmie prosimy o odes\u0142anie produkt\u00f3w wraz z wype\u0142nionym formularzem zwrotu \u2013 dzi\u0119ki temu jeste\u015bmy w stanie sprawnie przeprowadzi\u0107 procedur\u0119 odes\u0142ania \u015brodk\u00f3w na Pa\u0144stwa konto.<\/p> <\/div>\n <\/div>\n <\/div>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Beschwerden<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How can I make a complaint about a defective product?<\/span> <\/span><\/div>
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In case of a complaint about a defective product, please contact us by e-mail: contact@9phases.com -
Please attach a completed complaint form and photos showing the defect.<\/p>

We immediately transfer the matter to the manufacturer of the damaged item and follow its instructions.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Do I have to return the advertised product?<\/span> <\/span><\/div>
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It is not necessary to return the defective product unless requested by the manufacturer. Please first submit your complaint to us by e-mail and then follow the instructions provided in correspondence with our employee.<\/p>

The complaint procedure depends on the manufacturer.<\/p> <\/div>\n <\/div>\n <\/div>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Bestellungen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Can I add something to an existing order?<\/span> <\/span><\/div>
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To add a product to an existing order, please call our customer service department at XXX XXX XXX between 9:00 a.m. and 4:00 p.m. or e-mail.<\/p>

If the order has already been processed by our warehouse and is packed, unfortunately we will not be able to add anything to the package.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Can I combine orders?<\/span> <\/span><\/div>
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We can only combine orders if they have not been processed by the warehouse.<\/p>

For information on the status of your order, please contact the office:<\/p>

XXX XXX XXX<\/p> <\/div>\n <\/div>\n <\/div>\n

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There was an error in the order I received. What's next?<\/span> <\/span><\/div>
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If, after unpacking the package, it turns out that the products received do not match the order or something is missing, please contact us immediately by e-mail.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Can I ask for an invoice if I already have a receipt?<\/span> <\/span><\/div>
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To receive a VAT invoice for stationary purchases, please inform the seller in the boutique before finalizing the transaction.<\/p>

In the case of online orders, to receive an invoice, you must fill in the field with company data (name, address and company tax identification number).<\/p>

If the order has already been placed for a private person, unfortunately we cannot issue an invoice for an existing fiscal receipt.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Can I order a gift directly to the recipient?<\/span> <\/span><\/div>
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Of course! Just enter the recipient's address in the shipping data field.<\/p>

It is also possible to choose \"gift packaging\" of the selected product in the basket before finalizing the order.<\/p>

The receipt is sent electronically, so it will not be in the package.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Czy pakujecie na prezent?<\/span> <\/span><\/div>
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Po wej\u015bciu do koszyka istnieje mo\u017cliwo\u015b\u0107 wyboru pakowania na prezent poszczeg\u00f3lnych produkt\u00f3w z zam\u00f3wienia.<\/p> <\/div>\n <\/div>\n <\/div>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Sendung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How long will I wait for shipping?<\/span> <\/span><\/div>
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We try to fulfill all orders immediately. Delivery time within Poland is 1-2 business days (unless there is information about an extended waiting time on the product page).<\/p>

In case of delays due to our fault, we will inform you by e-mail.<\/p> <\/div>\n <\/div>\n <\/div>\n

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What is the cost of shipping abroad?<\/span> <\/span><\/div>
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The cost of international shipments depends on the destination.<\/p>

Zone A - PLN 49<\/p>

Czech Republic, Lithuania, Latvia, Germany, Slovakia, Austria, Belgium, Estonia, Netherlands, Luxembourg, Slovenia, Hungary.<\/p>

Zone B - PLN 79<\/p>

Bulgaria, Croatia, Cyprus, Denmark, Finland, France, Greece, Spain, Ireland, Portugal, Romania, Sweden, Great Britain, Italy.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Will I incur additional costs when ordering to countries outside the EU?<\/span> <\/span><\/div>
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When ordering to countries outside the European Union, such as Great Britain, Switzerland or the USA, you should take into account the possibility of incurring additional customs and tax fees.<\/p>

They are independent of us and as a seller we have no influence on their amount. The rates are determined by the customs office when the order is cleared.<\/p> <\/div>\n <\/div>\n <\/div>\n

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The parcel I received is damaged.<\/span> <\/span><\/div>
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If the parcel delivered by the courier shows clear signs of damage, the box is torn, the contents seem to be broken, there are visible stains of spilled liquid, or the box is sealed with courier tape - please immediately report a complaint to the courier who delivered the order and fill out the damage report with carrier, and then inform us about it by e-mail so that we can file a complaint about the damaged parcel with the courier company.<\/p>

All parcels we send are insured, and the customer's complaint reported at the time of parcel delivery is crucial for us to claim compensation from the courier company.<\/p> <\/div>\n <\/div>\n <\/div>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Produkten<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Can I sign up for product availability alerts or a waiting list?<\/span> <\/span><\/div>
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Je\u015bli upatrzony przez Ciebie produkt jest chwilowo niedost\u0119pny, istnieje mo\u017cliwo\u015b\u0107 zapisania si\u0119 na powiadomienie o jego dost\u0119pno\u015bci. Wystarczy poda\u0107 maila w odpowiednim polu w widoku produktu.<\/p>

Jak tylko rzecz wr\u00f3ci na stan, zostanie wygenerowana automatyczna wiadomo\u015b\u0107 z naszego systemu.<\/p>

Niestety nie prowadzimy zapis\u00f3w i listy oczekuj\u0105cych.<\/p> <\/div>\n <\/div>\n <\/div>\n

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Can I reserve a product?<\/span> <\/span><\/div>
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Unfortunately, it is not possible to reserve the product in our online or stationary store.<\/p>

The only option to reserve the goods is to finalize the purchase.<\/p> <\/div>\n <\/div>\n <\/div>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Produkten<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SIE FINDEN DIE GESUCHE ANTWORT NICHT?<\/p>\n

Nutzen Sie das untenstehende Formular, um per E-Mail mit uns Kontakt aufzunehmen. Wir werden versuchen, innerhalb von 24 Stunden zu antworten.<\/p>\n

Um uns telefonisch bez\u00fcglich Ihrer Bestellung zu kontaktieren, rufen Sie bitte XXX XXX XXX an.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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