Darmowa dostawa dla zamówień powyżej 500 zł.

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Tutaj uzyskasz najszybszą odpowiedź na najczęściej zadawane pytania. Jeśli Twojego pytania nie ma na liście, napisz do nas za pomocą formularza kontaktowego, postaramy się odpowiedzieć w ciągu 24 godzin.

Można się z nami skontaktować także telefonicznie w godzinach pracy biura (9:00 – 17:00) pod adresem XXX XXX XXX

Zwroty / Wymiana

How much time do I have for a return?

The customer has the right to withdraw from the sales contract within 14 days from the date of receipt of the order. If 14 days have passed since your purchase was delivered, unfortunately we cannot offer a cash refund. In exceptional cases, if the return deadline is exceeded, please contact us by e-mail - we will try to offer a satisfactory solution.

Products purchased in a stationary store are not returnable - they can be exchanged for another product or a gift voucher.

What address can I send my return to?

We do not accept returns in the stationary boutique. They should be sent back by courier to the warehouse address given below:

DOMUS FLORENCE Sp. zoo.
street Filomatów 27/5
04-116 Warsaw

tel. XXX XXX XXX

To make a return, please complete the form and attach it to the shipment. If you are unable to print the form, please write down the necessary data by hand on a piece of paper.

Gdzie znajdę formularz zwrotu?

Formularz zwrotu znajduje się pod tym LINKIEM

Można wypełnić go na komputerze / telefonie, a następnie wydrukować i włożyć do zwracanej paczki.

Chcę wymienić produkt

Wymiana towaru jest możliwa jedynie w naszym sklepie stacjonarnym na rzecz w tej samej cenie lub droższą. Osoby, które nie mają możliwości odwiedzić nas stacjonarnie, uprzejmie prosimy o zwrócenie produktów zgodnie z procedurą zwrotu i złożenie nowego zamówienia w sklepie online.

Uprzejmie prosimy o odesłanie produktów wraz z wypełnionym formularzem zwrotu – dzięki temu jesteśmy w stanie sprawnie przeprowadzić procedurę odesłania środków na Państwa konto.

Zażalenia

How can I make a complaint about a defective product?

In case of a complaint about a defective product, please contact us by e-mail: contact@9phases.com -
Please attach a completed complaint form and photos showing the defect.

We immediately transfer the matter to the manufacturer of the damaged item and follow its instructions.

Do I have to return the advertised product?

It is not necessary to return the defective product unless requested by the manufacturer. Please first submit your complaint to us by e-mail and then follow the instructions provided in correspondence with our employee.

The complaint procedure depends on the manufacturer.

Zamówienia

Can I add something to an existing order?

To add a product to an existing order, please call our customer service department at XXX XXX XXX between 9:00 a.m. and 4:00 p.m. or e-mail.

If the order has already been processed by our warehouse and is packed, unfortunately we will not be able to add anything to the package.

Can I combine orders?

We can only combine orders if they have not been processed by the warehouse.

For information on the status of your order, please contact the office:

XXX XXX XXX

There was an error in the order I received. What's next?

If, after unpacking the package, it turns out that the products received do not match the order or something is missing, please contact us immediately by e-mail.

Can I ask for an invoice if I already have a receipt?

To receive a VAT invoice for stationary purchases, please inform the seller in the boutique before finalizing the transaction.

In the case of online orders, to receive an invoice, you must fill in the field with company data (name, address and company tax identification number).

If the order has already been placed for a private person, unfortunately we cannot issue an invoice for an existing fiscal receipt.

Can I order a gift directly to the recipient?

Of course! Just enter the recipient's address in the shipping data field.

It is also possible to choose "gift packaging" of the selected product in the basket before finalizing the order.

The receipt is sent electronically, so it will not be in the package.

Czy pakujecie na prezent?

Po wejściu do koszyka istnieje możliwość wyboru pakowania na prezent poszczególnych produktów z zamówienia.

Wysyłka

How long will I wait for shipping?

We try to fulfill all orders immediately. Delivery time within Poland is 1-2 business days (unless there is information about an extended waiting time on the product page).

In case of delays due to our fault, we will inform you by e-mail.

What is the cost of shipping abroad?

The cost of international shipments depends on the destination.

Zone A - PLN 49

Czech Republic, Lithuania, Latvia, Germany, Slovakia, Austria, Belgium, Estonia, Netherlands, Luxembourg, Slovenia, Hungary.

Zone B - PLN 79

Bulgaria, Croatia, Cyprus, Denmark, Finland, France, Greece, Spain, Ireland, Portugal, Romania, Sweden, Great Britain, Italy.

Will I incur additional costs when ordering to countries outside the EU?

When ordering to countries outside the European Union, such as Great Britain, Switzerland or the USA, you should take into account the possibility of incurring additional customs and tax fees.

They are independent of us and as a seller we have no influence on their amount. The rates are determined by the customs office when the order is cleared.

The parcel I received is damaged.

If the parcel delivered by the courier shows clear signs of damage, the box is torn, the contents seem to be broken, there are visible stains of spilled liquid, or the box is sealed with courier tape - please immediately report a complaint to the courier who delivered the order and fill out the damage report with carrier, and then inform us about it by e-mail so that we can file a complaint about the damaged parcel with the courier company.

All parcels we send are insured, and the customer's complaint reported at the time of parcel delivery is crucial for us to claim compensation from the courier company.

Produkty

Can I sign up for product availability alerts or a waiting list?

Jeśli upatrzony przez Ciebie produkt jest chwilowo niedostępny, istnieje możliwość zapisania się na powiadomienie o jego dostępności. Wystarczy podać maila w odpowiednim polu w widoku produktu.

Jak tylko rzecz wróci na stan, zostanie wygenerowana automatyczna wiadomość z naszego systemu.

Niestety nie prowadzimy zapisów i listy oczekujących.

Can I reserve a product?

Unfortunately, it is not possible to reserve the product in our online or stationary store.

The only option to reserve the goods is to finalize the purchase.

Produkty

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